If you are blogging, you have to do it regularly. So set a schedule and hit that 300-350 word quota.

Fans: maybe because there aren’t that many products and services to be thrilled about; the bar is set so very low.

Let’s face it, social media is about conversation. It is about spreading a message, an idea or a story. But at its foundation it is marketing, because what is marketing but spreading an idea, a story or a message.

Unfortunately, most people are spreading manure and pumping up their own egos. How many were not very good at traditional marketing? Ego doesn’t work well in marketing because it isn’t about YOU, it’s about THEM. The Client. The Customer. The Ratepayer. The Prospect.

Marketing is about getting attention. That’s why people talk about eyeballs and the number of followers or some other metric. It is about Engagement and Listeners. Jeffrey Gitomer asks, “Would you rather have a loyal wife or a satisfied one?”

The same with your followers. Sure, 10K people following you strokes your ego, but if no one is listening or responding or re-tweeting or commenting, what’s the point?

There is a story about 1000 customers being profitable. And 2000 customers makes you lots of profit.

There’s also the mental limit of about 250 – that’s about all the people we can effectively remember and engage with. People with a network of more than 5,000 will tell you it’s possible but I’m going to stick with you can have a Rolodex of thousands, but can only maintain a relationship with about 250.

That brings us around to sales: in sales, it’s about the relationship. They have to like you and trust you to buy from you in most cases.

We forget in this digital age that pre-Internet, PR, marketing, advertising and branding were not always done under one roof. There are still many firms that just handle publicity. Still others only handle branding; while others just do advertising. It’s all under the Marketing umbrella, but they are different arms of that octopus.

Remember too, that in traditional advertising, there was a media buy component and a creative piece. The creative piece was the charge to come up with the campaign – whether it was the story board for the commercial (TV or radio) or the billboard and newsprint ads. The firm created the story that would resonate with your target audience. (Unless it was just a cool ad to win an ADDY, which also happened. A lot.)

The firm would do the media buy for a commission to get your ad on the radio – on the right radio station that hit your demographics; or on the right TV channel, on the targeted TV show, aimed at a targeted demographic. Or the same with a newspaper or magazine ad: who is the target demographic and what do they read.

We seemed to have forgotten all that in the online marketing world. We don’t story board or check where the demographic is or target like a sharpshooter. Instead, we aim for numbers and noise and throwing spaghetti against the wall to see what sticks. If you are going to spend the time, the effort and the money, do it right. The Internet has a long memory.

Case Studies of Social Media – a collection by Peter Kim. [Master list # 3]

SMB companies are finding that they are losing money on social media because it takes much longer than they thought. (see WSJ article)

On B2B Social Marketing: ‘Asked to rate the effectiveness of specific social media sites in their marketing efforts, more than one-half of respondents said that Facebook was “extremely” or “somewhat” effective. Somewhat fewer said the same of LinkedIn, and just 35% considered Twitter effective.’

Bonus: 48 Guerrilla Marketing Tips.

I find that if I don’t carefully monitor my social media time, I can quickly have 30 tabs open in Firefox and be lost for hours replying, commenting, reading, re-tweeting, until the morning or afternoon is gone and I have to get in fireman costume to get any real work done.

And notice that much of that is just following links and reading the feed. There’s a lot of information out there. I’m slowly learning how to scan and move along. While I am not sure what I expected from Buzz, I do know that it is becoming like Posterous. People are using Buzz as an aggregation of all of their social media interactions – tweet, blog, yadda yadda. Whereas I was looking for a filter to get less noise, I know get more noise from each person I follow.

I have to wonder, what are these people thinking?

Sally Hogshead, the author of Fascinate, noted this, “In an attempt to be all things to all people, most brands end up being nothing to anyone.”

Take a moment to think about that.

Why is that? Let’s take a look at Oil of Olay. Back in the day I worked for Richard-Vicks Research just as Proctor&Gamble acquired them. At the time, there was only the pink bottle of Oil of Olay. We were working on the first non-pink version, Young Oil-Free, which was removing the coloring and re-formulating it without oil. At the same time, we were working on a clear, colorless eye conditioner. And so began the expansion of the Olay Brand. Today, there is about 8 feet of shelf space in Publix of Olay products. They have diluted the brand to the point that no one even knows what product to buy. I watched two women look at a few bottles each and end up choosing none.

Social Media is a great platform for Personal Branding. However, I see that people want to be all things to all people. They want their message to be seen by all people. They want that message populated across all networks because someone may miss it.

Trust me on this: most of the messages (blog, tweet, whatever) are not so significant that everyone has to see it. I get to see it for many people at least twice a day – the same tweet or update – and it is tiresome.

Most of this noise isn’t even a conversation, but a broadcast. It’s a news update from your own station.

It’s not even a conversation starter. It’s Advertising. Why do I say that? Because it’s “look at me!” “look at me!” We need less of that.

I know that there is some overlap in my social networks – LinkedIn, twitter, Facebook, Buzz, etc. I do know that my goal on each is very different. On LinkedIn, it’s all business. LI is my rolodex and my resume. Twitter is about news and connecting with others in the industry. It’s a news feed as well as a place to have a fascinating conversation. Facebook is where you go if you want to see a more personal view, but I rarely connect with folks on FB and LI anymore. I push everyone to LI. In most cases, I don’t need to know that much info about someone I do business with. Remember how your mother said not to talk about politics and religion at dinner? There’s a reason for that – even moreso today in our very much polarized world.

So what does all this rambling mean? What is your goal on each network? Is it to be like Guy and broadcast your message across all platforms to every single set of eyeballs?

As Steve Tingiris of Enthusem.com told me, we are at a point when the marketing is getting closer to one-to-one. If that is so, why are people still trying to puke on the masses? They are listening less and less. (See Deanna’s stats from Spike Jones at Social Fresh Tampa: “76% of people think that companies lie in advertising. 77% Percent of people trust companies less than they did a year ago.”)

I would venture to guess that your message could be better targeted as well. It’s easier to broadcast across all streams, but what is your goal? Who are you targeting and why? And where are they? And why are they there?

Why blog?

A bunch of reasons including to demonstrate your subject matter expertise; for publicity (PR); to become a Trusted Advisor; for reputation; or to just be heard.

In general, you blog for marketing.

A side effect of blogging (and other social networking) is SEO (search engine optimization) – or at the very least, search engine results. If you create enough organic, genuine content around your subject or topic (or keyword), the search engines will ikely find it (eventually). The more content and the more frequent you create content, the better your search results. So blog often.

Maggie Fox is the keynote at Social Fresh Tampa today. And she is talking about ways to broadcast. Big Brands only understand advertising, so social media becomes another vehicle for advertising. Her formula is to combine Earned PR with Paid Advertising and syndicate it through the Brand’s channels.

It’s not a big concept. It’s just using an Earned piece of publicity and re-purposing it over and over. Syndication means that your company – every company – is now a media organization. You have a chance to control the message — in a way. (On social networks, you only have the illusion of control.)

Best quote from one panel: “Advertising is the tax your business pays for being unremarkable.”

The other way to use social networks is to engage your marketplace. Listening is the important first step. The second step is to create compelling content. The final step is to engage your audience. Interact with them.

My rule of thumb is re-tweet two tweets; tweet two interesting(and hopefully original) items; and reply to two things daily.

The number of followers is irrelevant (unless you are a Big Brand). It’s the number of listeners that you have that is significant.

Give them something to listen to. Give them something to repeat.

Tell them a story about you, your product or service, your employees, your charity, your customers. That’s human interest.

You need to be a story-teller and a good listener.

If you are a small business, you probably want the second way. If you are a big Brand, you are probably trying to figure out how to capitalize on the first way (Earned+Paid+Syndication). It boils down to advertising versus WOM. Word-of-Mouth is the friend of small business.

I ended up coining this term during a twitter discourse with Jim Alexander (@tweetmaker) about whether or not this practice was good or not, and whether it should be transparent.  The point about social media that I like is that it needs to be both authentic and transparent.

Apparently, many companies hire tweet-makers like Jim to do all of their social media for them. If it is not disclosed, when (not if) it comes out, you will have lost some integrity.

Consumers understand that press releases are written by a firm.  Customer service can be done by an outsourced company – as long as the company is actually delivering service (which today sadly doesn’t happen enough). There are other tasks that can be outsourced.

But the conversation that you have with your customers, the dialog that builds a relationship, should be authentic. And by that I mean, it needs to come from a stakeholder – an employee, an owner, a shareholder, even the owner’s spouse. That’s the voice of the business.

When the CEO hires someone to blog for him, why bother?Just issue press releases. It’s about the same idea. The good blogs from executives offer insight, a story, a look inside, a personal touch. A good example is the Bear on Business blog from Zayo CEO Dan Caruso.

Do you think that Steve Jobs can hire someone to do the Apple presentations? Nope. The Mac-heads would freak out. Their relationship with Apple and Jobs is what gives the company that cult-like feel.

Do you think that Tony Hsieh at Zappos could have outsourced his social media and still built a $1B business?

Dell could probably have outsourced their Outlet twitter sales, but I bet it wouldn’t have worked as well or been tracked as accurately.

Can Rubbermaid outsource its forums and blogs? Probably not because it’s the tone and voice (and continuity) of the blog that keeps readers coming back. They come for the story from the storytellers that they know.

There’s the other side of the coin: companies complain that they don’t do social media because they can’t control the message. How do you control the message by outsourcing it?

I will say that in relationship building, it would be difficult to outsource. And the relationship would be damaged when it comes out that the conversation wasn’t with the manager at company X but their social media mercenary. And it will come out. We live in an age where privacy is disappearing more and more every day. It’s just a matter of time before that brand gets damaged due to a lack of transparency or authenticity.

And for Jim who says that his small business clients can’t find the time: I call bull sh!t. Employees are on social networks all day anyway. As a SM mercenary, my job is to get them all to spend 15 minutes per day on social networks for the good of the company. That’s a little harder than just doing it for them, but you can fish for someone or you can teach them how to fish.  (Of course, there’s more money in just fishing for them).

At the very least, these social media mercenaries need to be transparent. There needs to be a disclaimer that it is the agency not the actual company.

Would you hire someone to go to a business networking event for you? “Hey, Jim, here’s $40, go to the Hotspaces event and meet people for me and collect business cards. Hey, give them my card too.”

Would you hire a stand-in for a cocktail party?  These are the analogies I hear for social networks – cocktail parties and online networking events. How do you substitute?

1. The number of so-called experts running around “training” people in social media.
2. The idea of follower counts.
3. The concept of Fan.
4. Seth Godin’s Linchpin book.

When you combine that, the thought becomes that to be good at social media you need to be a linchpin. I know. What?

The idea of Linchpin is around being a vital part of your organization or community. The same way that you would be vital to your PTA or your School Board or your office in the physical world needs to be translated online.

There have been comparisons about how social media is a cocktail party or dating. Those are good analogies, but I am going to take it one step further.

It isn’t about getting thousands of followers. It isn’t about forcing people to be your fan. It isn’t about being a social media guru. It’s about being a Linchpin.

You can do this online – on Twitter or Facebook or LinkedIn or Yahoo/Google groups or a forum – byb being the tribe leader. Start by being the Greeter. When someone new joins a forum or group or listserv, they generally don’t know the rules or etiquette. Say Hi and point them out. It’s a simple way to “meet” everyone.

Lead discussions – on any platform. Ask questions. Reply to questions. Infact, on LinkedIn this is a great way to become an Expert in a Niche. How many Best Answer awards can you get?

Connect people. On LinkedIn Answers, there is a spot to name experts. What a great way to prop someone up, give a referral, and help the person looking for answers. Recommendations on LinkedIn is another great way to give praise. (Gratitude is circular, btw).

Follow Friday (#ff) on Twitter is about telling everyone who you follow and why. It’s a nice shout out.

The Retweet (RT @theirname) on Twitter is another way to pass along useful info or spread the word. I usually will retweet with a comment if there’s room.

Commenting on a blog post; responding to discussions on LinkedIn, Yahoo or Google groups; and the other networks is a great way to start a conversation – to connect with someone. It allows the person who posted to know that someone is listening.

These seem simple enough, but people get caught up in the whole what-the-heck-is-social-media. Granted that each network has its own quirks and it takes time to figure each one out, but after you figure it out, ignore the platform/network/technology and hone in on the concept of being a Linchpin.

You can help organize, connect, lead, create – make Art – by being a Linchpin – online and offline. The point is to remember that it’s the same activity online or offline. Reaching out. Helping out. Conversing. Connecting. Listening. Engaging.

When you become a Linchpin, the followers will come. Everyone wants to connect with an Artist, Genius, Giver.

Google them. If not much comes up, then they are all talk no action.

Review their Twitter profile. If it is updated multiple times every day with @ replies and RT retweets as well as his/her own tweets – daily – then they are just giving it lip service.

Read their blog. Is it current? Is it updated multiple times per week? What do they talk about?

It’s not about the number of followers. It’s about the number of people listening. It’s about the number of people you are engaging that makes social media so powerful.

Gary Vee says it is the platforms to utilize for personal branding. He’s right. Marketing is marketing. The key today is to tell a compelling story that will interest your audience. Publishing that story is the magic pixie dust of social media because you can publish it for free on many platforms.

So before you plunk down money on social media training, make certain that the person in the front of the room is actually utilizing social media – and utilizing the way that you might want to.

In addition, if they talk about the number of followers, walk away. It’s about the message (the story, the content). It’s about having a conversation with the marketplace.

To do that, the expert should help you with your strategy, your goal for each platform you will be active on, and identify who you are targeting and where they hang out. (No sense in being on MySpace if you aren’t targeting teens and musicians).

Don’t listen to just anybody. You didn’t for your offline marketing, did you?